PartSource.ca Frequently Asked Questions

Can I shop online at Partsource.ca?

You can browse our assortment online to check inventory and look up vehicle application specific parts. Certain locations offer reserve online and pick up instore. 

How do I look up a part for my vehicle? 

Enter your year, make, model into the vehicle drop down, and navigate categories to find the part you are looking for. 

How do I check on product availability and store inventory? 

Please ensure you have a store selected when you are browsing on PartSource.ca. This will display the inventory of the product you are viewing at your selected store. 

How long will it take to process my reserve order? 

Reserve online requests are usually processed in approximately 5 hours during operational business times. This time may vary based on many factors outside of our control. You will be contacted by phone by one of our Parts Professionals with details of when your order will be ready for you to pick up. Do not proceed to the store until you have been notified your order is ready. 

How long will the store hold my order? 

Stores will contact you once your order is ready. They will hold the item for 48 hours before returning the item to inventory and cancelling the reservation. 

What happens if the store does not have my order in stock? 

If you place an order and the product is not found in inventory, the store will do its best to order the product in for you and give you a time that it will arrive. If the part is no longer available, they may suggest an alternate product, if available.  Pricing may vary on alternate products.

Are the prices the same as they are in store? 

Yes, we have attempted to match our prices on Partsource.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store. 

 Can I reserve an item that shows out of stock? 

No at this time only in-stock products can be reserved online. 

What should I do if an item is out of stock? 

Call your local store and a PartsPro will try to locate and order the part for you. 

Do you offer the same products online and in stores? 

Not all parts available to PartSource are listed online. If the part you are searching for cannot be found online, call or visit your local store and a PartsPro will try to locate the part for you.

 What are the payment methods that are accepted?

 PartSource accepts, Visa, Mastercard, American Express, Debit, Cash, and PartSource Gift Certificate. 

Can I pay for my order online? 

No, you must pay for your order instore upon pick up. 

Is my online confirmation page considered an official receipt? 

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. 

How do I make sure PartSource received my order? 

We will send you a confirmation email letting you know that we have received your order. A PartsPro from the store will contact you once your order is ready to be picked up. Please wait to be called before proceeding to the store for pick up. If the item(s) goes on sale between order placed and order pick up then the price will be adjusted accordingly? Yes, we will honor the sale price of when the product was ordered or if it has gone on sale since the order was placed. 

Can I transfer my order reservation to another PartSource store? 

No, at this time products can only be picked up at the store they have been reserved at.

Can I return, refund or exchange an item I reserved online? 

Please refer to our return policy for details.https://www.partsource.ca/pages/product-returns-partsource 

Where do I find my nearest PartSource store?

You can find your nearest PartSource store on our store locator page.  https://www.partsource.ca/apps/store-locator/

What is a core?

The part you are purchasing may have a component that is recyclable or which can be rebuilt. This is referred to as a “core.”

The core is the old or failed part that was replaced and has a pre-determined deposit value.  The core deposit is charged at the time of purchase and is included in the total

purchase price of the new part

How do I get the core deposit back?

You will be refunded the value of the original core charge when your old part is returned to us.  The core must be in its original package and returned with the original receipt.  Damaged or missing pieces may result in either reduction of the core value or no  core value.

In accordance with Canada Revenue Agency Technical Bulletin B-084r, when you return the used part to us and the above conditions are met, you will receive

a refund for the value of the core charge. However, the GST you paid on the core at the time of purchase will not be refunded on the core when the core

is returned.