POLICIES

RETAIL WARRANTY

Warranty Product Returns

Warranty Product Returns

Your purchase can be returned for a hassle-free replacement/repair provided that it is returned within the warranty terms and warranty period. The original receipt is required. Warranty returns without the original receipt will be made at PartSource's discretion. Products with a replacement warranty will be exchanged free of charge. Products with a repair only warranty will be repaired in accordance with the manufacturer's terms and conditions. Warranty claims are limited to replacement/repair of the product only. We do not cover additional costs such as labour or towing. 

PRODUCT RETURNS

New Product Returns: Save Your Receipt

New Product Returns: Save Your Receipt

Your purchase can be returned for a hassle-free exchange or refund provided that the merchandise is in its original saleable condition and packaging, and it is returned with its original receipt. Returns without the original receipt will be made at PartSource's discretion and at the lowest sale price during the last 90 days. 

Specific details and exceptions are as follows:
 
Regular Stock Product Returns 
Regular stock products can be returned within 90 days of purchase to any PartSource location in its original saleable condition and packaging. There is no restocking charge when returning regularly stocked merchandise.
 
Special Order Product Returns 
Special order products can only be returned to the original store of purchase within the time limit specified in its original saleable condition and packaging. Some special order products may have a restocking charge or may be non-returnable. In these cases we will inform you prior to ordering and we will note any special rules or restocking fees directly on your receipt.
 
Non-Returnable Products 
There are no returns on electrical parts, electrical test equipment and clearance items.
Core Returns

Core Returns

Cores can be returned in accordance with the above Regular Stock / Special Order guidelines providing the core is in its original package and returned with the original receipt. Damaged or missing pieces may result in no core refund. Please return cores as soon as possible as core values do change.
Customer Information

Customer Information

Your name, residence address and phone number will be required when processing an exchange or refund. Refunds or exchanges will not be processed without this information. This information is collected, used and retained to help prevent fraud, and may only be disclosed within PartSource, its affiliated companies, or as required by law. Valid photo ID may be required to confirm this information.
Refund Tender

Refund Tender

Refunds will be made in the same tender as the original purchase. In cases where the original tender cannot be determined, the refund authorization and method of tender will be at PartSource’s discretion.

PRICING POLICY

Rain Check Policy

Rain Check Policy

PartSource does not offer rain checks on any items promoted in our retail or commercial flyer. All items are while quantities last.
Retail Price Match Guarantee

Retail Price Match Guarantee

If an item at a PartSource store is available at a lower retail price from a local competitor, PartSource will sell that item to the customer at the lower retail price.
Guidelines for Price Match

Guidelines for Price Match

The Price Match Guarantee applies to any identical item sold by a Canadian Retailer. To determine if items are identical, we recommend checking product features, warranty, manufacturer, model number and size/volume. In the spirit of the policy, it will be extended to include items that have similar features, warranties and size/volume and include private label brands.

Any issues over whether an item is identical, and therefore qualifies for the Price Match should be resolved on a case-by-case basis by the Store Manager.

Competitors’ retail sale prices are included in the policy, but competitors’ bankruptcies or clearance sales where quantity or volume is limited or the clearance product is not a normal part of the assortment, are excluded.

Wholesale price clubs such as Costco can be price matched. In addition, PartSource will price match Canadian Tire current prices.

Quantities can be limited at the discretion of the store manager.

If the customer finds a lower price from a local competitor within 30 days of purchasing the item from PartSource we will honour the price match policy.

Local Canadian competitors must be within a 20km radius of the store. We will not price match cross border retailers or retailers that are beyond the 20km zone.

Internet orders will not be honoured.

Even if a competitor is out of stock on a lower priced item, the PartSource store will honour this Price Match Policy.

All PartSource merchandise that is in stock either at the PartSource store or at a PartSource warehouse will be price matched. Items sourced from third party warehouses, and items sold under the NIF and X Group line codes are not eligible and will not be price matched.

Proof of a competitor's price is at the discretion of the store manager.

PRIVACY POLICY

Your Privacy Is Important To Us

Your Privacy Is Important To Us

PartSource abides by the Canadian Tire Corporation, Limited Privacy Charter.

Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's, FGL Sports Ltd., Canadian Tire Petroleum and PartSource are committed to protecting the privacy and security of your personal information obtained by reason of your doing business with us.

Our Privacy Charter explains the types of customer personal information we collect, how it is used and the steps we take to ensure your personal information is handled appropriately.

Each member of the Canadian Tire family of companies collects information necessary to do business with you. For more specific details on what information each company may collect and how we use it, we refer you to the Frequently Asked Questions (FAQs) section.
Canadian Tire Privacy Charter

Canadian Tire Privacy Charter

Canadian Tire knows that our customers trust us with their personal information and we intend to continually earn that trust by treating your personal information with care. Canadian Tire has a Privacy Charter which explains how we collect, use and disclose the personal information of our customers. The Privacy Charter and these frequently asked questions are available on Canadian Tire.ca under Privacy and Security or on request.


1. Who is Canadian Tire?
Canadian Tire is Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark’s, FGL Sports Ltd., Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies. Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.


2. What is “personal information”?
Personal information means information about an identifiable individual. Personal information includes name, address, age, income, date of birth, financial information and credit records, as well as your opinions, preferences and purchase patterns.


3. Why do we need your personal information?
You do not have to provide us with personal information to purchase merchandise, but in certain instances, we need your personal information in order to do business with you. Following are some examples of the personal information that our Retail Services, Financial Services and the Canadian Tire loyalty reward program or other loyalty or preferred customer programs (each Loyalty Program) need and why.

Retail Services 
Most of the information collected about you for retail services is very basic information that we need to complete a purchase, provide you with a refund or exchange or process and keep track of transactions. Examples of information that may be collected to complete an in-person purchase, or refund may include things such as your name, address, telephone number, and a description of the item requested or purchased. 

Generally, we request your address and phone number only if the item you purchased will be sent to you at a later date, or if you are receiving a refund. 

You may visit one of Canadian Tire’s websites just to browse, or make an online purchase. If you make a purchase, we collect personal information such as your name, address, e-mail address, phone number, and credit card information. For details about the information we collect on our Website, see the section below on Cookies.


Financial Services
Banks and financial institutions require certain information in order to open credit-related accounts and deposit accounts. For example, name, address and date of birth are required to identify you and process your application; information about your background (for example, occupation) and financial circumstances like assets, income, other financial commitments, to determine if you are eligible for products and services; credit reports and other information to assess and update your credit worthiness; transactional and payment patterns to identify credit risk, fraud risk, and suspicious activities and to fulfill regulatory obligations such as anti-money laundering and anti-terrorist financing regulations.

Depending on the financial product, some information is required by law. For example, your name, address, date of birth, employment information and details of government issued identification documents are required under anti-money laundering and anti-terrorist financing regulations, and your social insurance number (SIN) is required for reporting purposes under the Income Tax Act.

Demographic Information
We may use personal information in an aggregated, de-identified form about our customers to improve our services, to study trends, for statistical analysis, to develop products and programs, for marketing purposes and/or for industry reporting purposes. We may share such aggregated, de-identified information with members of the Canadian Tire family of companies, our partners, our agents, service providers and advertisers. 


4. When do we ask for your Social Insurance Number (SIN)?


Financial Services
When you apply for products such as a deposit account or GIC, we are required to collect your SIN for reporting purposes under the Income Tax Act. 

We may also ask for your SIN for other purposes, however, providing your SIN for other purposes is optional. Your SIN is used by credit bureaus/consumer reporting agencies to distinguish you from others with a similar name and your SIN provides us with more accurate credit bureau/consumer reporting agency information. We do not treat you differently because you choose not to disclose your SIN for these other purposes. If you do provide it to us, it makes the exchange of information with credit bureaus/consumer reporting agencies more timely and accurate. 


5. When do we need a credit bureau report?


Financial Services
If you are applying for a credit-related product or service, we need a credit bureau report on you to determine your credit-worthiness and the appropriateness of granting you credit and we will continue to obtain credit reports, from time to time, to update your credit-worthiness in order to administer the credit facility or loan. The credit/consumer reporting system relies on the accuracy and completeness of the information provided to credit bureaus/consumer reporting agencies. As such, during the term of a credit facility or loan, we will collect, use, or share your personal information with the credit bureaus/consumer reporting agencies to support and maintain the integrity of the credit/consumer reporting system. However, if an account is closed voluntarily with no balance remaining on the account, we will stop providing the related account information to the credit bureaus. 


6. How do we obtain your consent to use your personal information?
We obtain your consent in different ways depending on the circumstances and the sensitivity of the information. Consent may be oral or written, express or implied. Your express consent (verbal, written or electronic agreement) will generally be obtained to collect, use or disclose sensitive personal information such as your personal financial information. We may rely on implied consent to collect, use or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you. 

In certain circumstances, the law permits or requires that we collect, use or share your personal information without your consent. For example, we may provide your personal information in response to a search warrant, or other legally valid inquiry, or to an investigative body in the case of a breach of an agreement or a contravention of law, to realize on security pledged for a loan, or to investigate or prevent loss or harm to persons or property. 


7. What information do we need from you?
In order to provide you with products or services, administer your account and provide you with exceptional customer service, there is certain personal information that our Retail Services (for example, Canadian Tire retail, Mark’s, Canadian Tire Petroleum, FGL and Partsource), Financial Services (for example, Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program may need from you. The following are some examples of the information that we may need from you and why.

Retail Services 
Mark’s has created an online database on marks.com. Customers may register on the database to enable tracking of on-line purchases at www.marks.com. Registration is entirely voluntary and customers may correct their information or remove themselves from the database at any time. 

Mark’s may also collect personal information about employees of various companies who are Mark’s corporate clients. For example, a company may contract with Mark’s to supply all of its employee uniforms. When the employee makes his or her purchase, Mark’s collects information about the nature of that employee's purchases, and may provide that information to the employer. 

Sometimes you may voluntarily provide information to Mark’s. For example, this occurs when you fill out Mark’s Customer Satisfaction Survey. The goal of this program is to gauge customer feedback via both an Internet and telephone survey. The survey will ask customers a variety of questions regarding their most recent experience at the store and will help ensure that we consistently deliver an excellent customer experience. Mark’s uses that information to respond to your query, and to keep track of customer feedback, which enables us to continuously improve. 

Canadian Tire online may collect your name, email, postal code, country and phone number in order to provide you with information on upcoming sales. Mark’s may collect your email address, name, address, city, province, country, postal code, gender, household income and age range in order to provide you with advance notice of upcoming promotions and exclusive offers, news of on-line and in-store special event, information on products and services and notices of contests. PartSource may collect your name, email and postal code in order to send you a monthly e-newsletter and money saving coupon offers

Financial Services
We need your name and address in order to prepare and send you a monthly statement for your card account.
Canadian Tire Bank is also required by law to know its customers and to verify the identity of its customers before entering into a business relationship or opening an account. Canadian Tire Bank uses third parties including credit bureaus/consumer reporting agencies for these purposes and we need your consent to do this. If you do not provide us with your consent, we cannot enter into a business relationship with you or open an account for you.


8. Why do we record our calls?
Your customer experience is important to us which is why we train our customer service representatives on an ongoing basis. It is important for us to understand how our representatives are handling your questions and concerns. As such, if you have a telephone conversation with our representatives, we may monitor the call for training and quality control purposes. Please be aware, certain calls may be recorded for record keeping purposes. For example, your call may be recorded when you apply for a product or service, or authorize us to activate or enrol you in a product or service by phone. We will inform you before proceeding with the call if it will be monitored or recorded for these purposes.


9. Why do we use video surveillance?
Many of our retail stores, including Canadian Tire, Mark’s, PartSource, FGL and Canadian Tire Gas Bars are equipped with surveillance cameras. These cameras are in place for your safety as a customer, as well as for the safety of our own employees and to protect us against shoplifting or vandalism. If a store has a camera, there will be signs posted alerting you to that. The information on our video systems that record your image are typically kept for a short period of time before they are overwritten with new information or deleted. They are only shared with appropriate third parties under circumstances where Canadian Tire is required or authorized by law to do so. See question 6 above for further information. 


10. What are “cookies” and what information is collected online?
In general, you can visit our websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to help us understand activity on our website, to monitor and improve our websites and to use general geographic area information in order to provide you with information or promotions that may be of interest to you.

Cookies are small text files that contain a unique identifier which is placed on your computer when you visit a website. When you visit a website, the website saves the file with a matching identifier. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the matching identifier in its database. We use cookies on the pages on our websites where you are prompted to log in or that are customizable. These cookies may let us know who you are and will provide us and our service providers with information (such as your language choice) that we use to personalize our websites in accordance with your preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our websites, you may not be able to take advantage of all of the features of our websites.

We may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our website or what e-mail communications you receive and open. For example, the information we collect through this technology may include the first date and time you open our e-mail, and whether you click any links included in our e-mail, This information helps us optimize and tailor our websites and marketing communications for you and others. 

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our websites and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.


11. Why do we share your information?
We may need to transfer your personal information in order to provide you with the products and services you have requested. The following are examples of why our Retail Services (Canadian Tire stores, Mark’s, FGL and PartSource), Financial Services (Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program need to share your information.

We may need to share your personal information with affiliates and/or service providers such as credit bureaus/consumer reporting agencies, data storage providers, data and payment processors, credit card printers, cheque printers, claims processors, collection agencies, statement producers and mailing houses (i.e., to mail your statement; to provide any necessary legal communications) in order to provide certain services to you. We limit the information we share to only what is required to perform the service. We do not necessarily share your personal information with each and every type of company listed above. The personal information we share with other companies will naturally depend on the products and services you are receiving. 

Designated employees may collect, use, and exchange personal information with other financial institutions and other entities as permitted by law, such as investigative bodies and law enforcement. 
There is a close relationship between Canadian Tire Financial Services Limited and Canadian Tire Bank, as such sharing is necessary between the entities in order to provide services to you, eg. Canadian Tire Financial Services Limited operates a call centre that provides call centre services to Canadian Tire Bank.  


12. How can you opt-out of receiving marketing? 
You may decide that you do not want your personal information used or shared for marketing purposes. If this is the case, you may always withdraw or refuse your consent at any time by contacting us using the information set out in Section 14 below. We will process your request as soon as possible but it may not be in time to remove you from promotions already in progress. Please remember that even if you have opted out of receiving marketing communications, we may still contact you for non-marketing purposes such as fraud, collections, account maintenance and transactional and/or operational purposes.


13. How can you review and/or obtain copies of the personal information we have about you?
Once we receive your written request, our goal is to respond to your request within thirty (30) days of receipt. If, for some reason, we are unable to respond to your request within this time frame, we will contact you and explain the reason for delay.
There may be times where the law permits us to refuse your request to access your personal information. For example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), we may be unable to fulfill your request.
If we refuse access to your personal information, we will contact you directly. If you wish, you may then choose to file a complaint with the Privacy Commissioner of Canada.  


You can request access to your personal information stored by us. Your request must be submitted in writing to:  

Canadian Tire 
3475 Superior Court, Oakville, ON L6L 0C6 
Re: Privacy Inquiries

14. How can you ask further questions? 
If you have further questions or concerns regarding our privacy policies or procedures, or if you would like to review, verify or amend your personal information, please do not hesitate to contact us.
 
You may contact us: 

• by calling our Customer Relationship Contact Centre at 1-866-846-5841
• by e-mail at privacyinquiries@ctfs.com
• by mail at 3475 Superior Court, Oakville, ON L6L 0C6 - Re: Privacy Inquiries 

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com.

CUSTOMER ACCESSIBILITY POLICY

Providing Goods and Services to People with Disabilities

Providing Goods and Services to People with Disabilities

WHO IS CANADIAN TIRE?
For purposes of this Customer Service Accessibility Policy, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Financial Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark’s), The Forzani Group Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.1


OUR COMMITMENT
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.


COMMUNICATION
When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability. 

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.


TELEPHONE SERVICES
We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.


ASSISTIVE DEVICES
We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. 

We will also ensure that our employees know how to use assistive devices that are available in various locations for customers use.


SERVICE ANIMALS
We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public. 

If a service animal is legally excluded from some parts of the premises, we will provide alternative measures to enable the person to obtain, use or benefit from our services. 

We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.


SUPPORT PERSONS
Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.


NOTICE OF TEMPORARY DISRUPTION IN SERVICE
We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. 

This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.


TRAINING
We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of CTC, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures. 

Training must be completed during the employee orientation process. 

Training will include:
• A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
• How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
• What to do if a person with a disability is having difficulty in accessing our goods and services.
• Canadian Tire’s policies, practices and procedures governing the provision of goods or services to people with disabilities.


Training records will be kept, including the dates when the training is delivered, the number of employees to whom the training was provided and their names.


FEEDBACK PROCESS
The ultimate goal of Canadian Tire is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. 

Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty. All feedback will be directed to the Store Manager. We will make all reasonable efforts to address concerns or complaints immediately. 

AVAILABILITY OF ACCESSIBLE CUSTOMER SERVICE DOCUMENTS
We shall, upon request, give a copy of this policy to any person. Requests for accessible customer service documents should be made to the Store Manager or Supervisor on duty. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability.


MODIFICATIONS TO THIS OR OTHER POLICIES
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore no change will be made to this policy before considering the impact on people with disabilities. 

Any policy of Canadian Tire that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.


QUESTIONS ABOUT THIS POLICY
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please speak to the Store Manager or Supervisor on duty who will escalate your question or concern accordingly.

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1 Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own customer service accessibility policies that are consistent with this Policy. Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.

TERMS & CONDITIONS

Ownership

Ownership

The Partsource.ca website, and all content including without limitation, the digital catalogue, and all design, text, graphics, content, video, and/or audio related thereto, and the selection and arrangement thereof are the property of PartSource, and/or (where applicable) its various subsidiaries, affiliates, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on partsource.ca may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of PartSource and/or the applicable Third Parties. 

PartSource, partsource.ca, and all other PartSource related trademarks and design marks displayed on partsource.ca (collectively, the "Trademarks") are registered and common law trademarks of PartSource. Other trademarks and design marks appearing on this website are trademarks of their respective owners. The trademarks of MasterCard International Incorporated are used under license. Nothing contained on partsource.ca should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the express written permission of PartSource or such other party that may own the applicable trademarks.
Governing Laws

Governing Laws

This Agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of Partsource.ca and these Terms and Conditions.
Feedback

Feedback

PartSource enables visitors to partsource.ca to provide PartSource with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant PartSource a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. 

You also grant PartSource the right to use the name you submit with the Customer Content, if any, in connection with PartSource's rights hereunder.
Your email or any other personal information you provide in connection with your feedback may be used to contact you regarding the information you have provided as well as for administration and/or other purposes as outlined in the Terms and Conditions.
Liability Disclaimer

Liability Disclaimer

Except as explicitly provided in these Terms and Conditions as amended from time to time, PartSource and the Third Parties make no representations or warranties of any kind, express or implied, regarding partsource.ca and/or any content provided on partsource.ca, all of which are provided on an "as is" and "as available" basis. The information contained within the digital catalogue, e-flyers or partsource.ca, including tips and advice, is meant to be used as a guideline only. For specific questions, advice, or guidance, please consult with a licensed professional at your local PartSource store. PartSource and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of partsource.ca, or any of the content or data found on partsource.ca, and expressly disclaim all warranties and conditions in respect of partsource.ca, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. 

PartSource and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications. 

PartSource and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on partsource.ca or your downloading of any materials, data, text, images, video or audio from partsource.ca. 

In no event shall PartSource or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of Partsource.ca or content found herein, the operation of the website, or any failure or delay in the operation of the website (including, but not limited to the inability to use any component of Partsource.ca for purchases) even if advised of the possibility of damages.
Maximum Liability

Maximum Liability

If, notwithstanding the foregoing, PartSource or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of Partsource.ca or its content, the liability of PartSource and the Third Parties shall in no event exceed in the aggregate $250 CAD.
Indemnification

Indemnification

You shall indemnify and save harmless PartSource and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of Partsource.ca.
Links

Links

The Partsource.ca website may contain links to websites owned or operated by other entities which are not associated or affiliated with PartSource or the Third Parties. These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by PartSource or the Third Parties of the linked website or information contained therein or of their security or privacy practices. PartSource and the Third Parties shall not be responsible for the content of any other linked websites and makes no representation or warranty regarding any other websites or the contents on such websites. If you decide to access other websites, you do so at your own risk. Framing of the Partsource.ca website or any of its content in any form and by any method is strictly prohibited.
Use of Site

Use of Site

Neither the partsource.ca website nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of PartSource, except that you may download, display and print the content presented on partsource.ca for your personal, non-commercial use only. Unauthorized use of partsource.ca and/or the content contained on partsource.ca may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this website. The use of such content on any other website or in any environment of networked computers is prohibited. 

You are prohibited from contributing, posting or transmitting to this website any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. 

The partsource.ca website, and all content therein, is not intended for use by children under the age of 13. Use of the partsource.ca website is void where prohibited by applicable law. 

In its sole discretion, in addition to any other rights or remedies available to PartSource and without any liability whatsoever, PartSource at any time and without notice may terminate or restrict your access to any component of Partsource.ca.
Relationships

Relationships

The relationship between PartSource and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of Partsource.ca.
Additional Terms

Additional Terms

Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific website functions available on Partsource.ca.
Severability

Severability

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Headings

Headings

The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
Entire Agreement

Entire Agreement

These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by PartSource as set forth above.
English Language

English Language

The parties have requested that these Terms and Conditions and all documents contemplated hereby be drawn up in English. Les parties aux présentes ont exigé que cette entente et tous autres documents envisagés par les présentes soient rédigés en anglais.
e-Flyer

e-Flyer

The products and services advertised in the e-Flyer are available at PartSource Stores in Canada. The e-Flyer may offer limited-time sales values, special buys and items at PartSource's everyday low price. Regular prices shown are the prices at which the products have been sold by PartSource as of the date of issuance indicated.
CONTACT US


By Email: 




By Phone: 

Customer Service:
1-866-807-1902 



By Mail:

PartSource Store Support Centre
336 Courtland Ave.
Vaughan, Ontario
L4K 4Y1